Frequently Asked Questions
Clear, contractual facts regarding our production minimums, payment escrow, lead times, and quality assurance protocols.
01. What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 500 pcs per style. This agile threshold allows independent apparel brands, designers, and e-commerce labels to test new silhouettes, washes, and sizing in real markets without the crippling capital lockup of 5,000+ unit traditional factory minimums.
02. What is the commercial payment process and terms?
We operate on a transparent commercial milestone structure: 50% T/T deposit upon order confirmation → Proforma Invoice (PI) electronic execution → Bulk production run → 50% balance settlement upon pre-shipment QC sign-off → EXW factory dispatch. Commercial invoices and contracts are settled in USD; the online estimator uses CNY internally for planning only.
03. How long does physical prototype sampling take?
Prototype samples are completed within 7 days from receipt of complete tech pack specifications and required trims. Once you approve the physical fit, hand-feel, and wash character, we lock in bulk scheduling.
04. Can you replicate our existing garment sample or custom tech pack?
Yes. You can provide digital CAD specifications, flat design illustrations, or send a physical reference garment directly to our atelier in Yulin. Our pattern-makers will grade sizes and reproduce the exact construction details.
05. What are your delivery terms (Incoterms)?
Standard quotations are based on EXW (Ex Works) factory gate terms. We coordinate seamless handoff to your appointed freight forwarder, or assist with arranging container trucking to Guangzhou/Shenzhen sea ports and international air couriers.
06. What is your quality guarantee and defect allowance policy?
We execute 100% pre-packaging manual inspection across trimming, bartacks, and measurements, followed by an authoritative 2% pre-shipment statistical sampling audit. We guarantee an overall defect rate within the strict 2% commercial allowance.
07. Do you offer custom brand branding and private trims?
Yes. Through our Brand Studio, we support custom metal shank buttons, branded rivets, embossed genuine or vegan leather back patches, woven care labels, and custom polybags.
08. Can I order a small test batch below 500 pcs first?
While 500 pcs per style is our production baseline for custom fabric dyeing and dedicated wash vat runs, we encourage you to start with our rapid physical prototype service (7-day turnaround) or order a Fabric & Trim Sample Kit first. This lets you inspect real denim hand-feel, shrinkage, hardware finish, and fit before committing to bulk inventory.
09. Can you arrange international shipping? How long does it take?
We have served customers in the Middle East (Iran) and Africa. We can arrange freight to other destinations, but we do not claim export experience beyond those markets. Production is quoted EXW; we coordinate domestic feeder trucking to Guangzhou and Shenzhen air/sea hubs, and express air couriers (SF International / EMS) usually deliver in 4–7 business days. Ocean freight typically takes 18–30 calendar days depending on the destination port. Import clearance and local duties are handled by the buyer or their appointed forwarder.
Have a specific tech pack or custom wash in mind?
Our production desk answers all inquiries within 24 business hours.